Charged for a service i never had and handed over...nice one Telkom!

<p>Ever heard of requesting a service provider to cancel your ‘services’ as they haven’t attended to a faulty line for over 6 weeks, yet you’re still billed monthly…tried on countless occasions afterwards to cancel it…and then your account is handed over because you never paid for the supposed service….you actually never received!! Well, that’s Telkom for you!</p> <p> </p> <p>After numerous attempts to resolve my long outstanding query, I sincerely hope that this method grabs the attention of Telkom management and action is taken.</p> <p>Requested a landline installation in March 2016 for ADSL purposes only.</p> <p>7 months later the line is faulty and we log a query with Telkom.</p> <p>After daily phonecalls and being told the most creative stories from the line will be fixed remotely to it’s an underground line problem, yet we’re the only ones in the neighbourhood that’s affected. Wow!</p> <p>Called Telkom again, this time to cancel this service as we’re not getting ‘serviced’. The consultant advised me it was done.</p> <p>A few days later, an Open Serve employee rocks up at my door…at the time I didn’t have any clue who on earth Open Serve is until the employee advised me that he is there to fix our line. I turned him away and told him he doesn’t have to come and fix the line as we’ve already cancelled the line services.</p> <p>Few weeks later, I get an invoice for my line rental…THE ONE I CANCELLED / THE ONE THAT WAS NEVER FIXED.</p> <p>Phoned Telkom again wanting to know why I am still billed yet the service is cancelled. Was told that the previous consultant never processed my request and wanted to know whom I sent the form to. I told the consultant that the previous consultant never told me about a form that must be completed in order for the service to be cancelled. I confirmed my email address and now begging the consultant to send me the form.</p> <p>Minutes passed, hours, days, weeks….no form! However I got yet another invoice now reflecting amounts in arrears and threatening sms’s to pay my overdue account with immediate effect.</p> <p>After numerous attempts, spending my airtime to phone Telkom to get matter resolved…to no avail…I was handed over to Blake & Associates. How fitting!!</p> <p>I am beyond disgusted at the service received from Telkom and I demand an apology. To hand over a client on the following basis:</p> <p>A client who on countless occasions requested the cancellation of the line and is now held liable for costs as a result of the *********** Telkom staff<br />Who were charged for a line that was never fixed!!!<br />Who due to the necessity of having an internet line at home, took out a Telkom Wireless contract out….yes with TELKOM since Dec 2016 and yet I am expected to pay for a service I never received!!!!!!<br />Telkom Consultants I spoke to:</p> <p>Pamella 14.11.2016</p> <p>Nosiviwe 24.11.2016</p> <p>Sisasenkosi 29.11.2016</p> <p>Mbulelo 08.12.2016</p> <p>Gerhard 20.12.2016</p> <p>Out of desperation…Online query logged and no response received 12.04.2017</p> <p>Fikile 18.04.2017</p> <p>I eventually managed to obtain a form 2 weeks ago, which I completed and sent to ********** on the following dates with no responses to date…only Blake & Associates phoning on their behalf.</p> <p>13.04.2017</p> <p>18.04.2017</p> <p> </p>