Charged for a service I did not authroise and still no assistance from Telkom

<p>I am very disappointed in the lack of service that Telkom is putting me through. I am writing a hellopeter report AGAIN to try and resolve this. I have asked several times for this fixed-line lookalike service to be cancelled so that I can move back to Neotel - as Telkom has to date been unable to port in my Neotel number, but I am still waiting for assistance. Celiwe was assigned to my query and the last correspondence she sent me a sms stating that my number with Neotel needs to active in order to port the number to Telkom. on 12/07/17 I requested that someone from the porting department call me to clarify exactly what I need to do for this to happen, but to date I have not received any feedback from Celiwe, nor have I received a call from the porting department. In addition, I have now received an invoice for this fixed-line lookalike number from Telkom for the amount of R1600.98, which I refuse to pay, because 1) I never authorized this order and 2) this account has never been activated from Telkom's side. I am fed-up with the terrible service from Telkom. I have 2 other existing contracts with Telkom. If this is not resolved by the end of the month, then I am cancelling all contracts and moving to a more competent service provider that has customer satisfaction at the top of their list!</p>