1 reviews | Active since Jul 2009
CHARGED FOR A PRODUCT I DID NOT REQUEST
I ordered a Telkom ADSL line which was installed in April 2015. When I placed the order I was asked if I would like a phone line as well which I declined, and reiterated to them that I do not need a phone line, only the ADSL line, which at the time was not an issue. The technician came to install the line and confirmed that they only installed an ADSL line, they even had to plug in a router to check that the line was working (they couldn't use a normal phone since there is no phone line).<br> I only have the ADSL line with telkom, my internet connection is through another service provider.<br> I received my first account from Telkom yesterday and saw that I am being charged both phone line rental and ADSL line rental - I phoned 10210 this morning and spoke to Queenie in the billing department who told me that I can't have an ADSL line without a normal phone line as well - this is not what was explained to me when I placed the order and I in fact have NO PHONE LINE, but my internet works perfectly, so why are you trying to force a phone line on me AND worse, why are you charging me FOR SOMETHING THAT I DON'T HAVE AND DIDN'T ASK FOR? Please rectify my account and remove the PHONE LINE rental
Thank you for making contact with us.
We certainly understand and acknowledge why you wanted to bring this matter to our attention.
we are sorry for the inconvenience, we will have our team follow up and advise.
Your ***
Regards,
Launa Molapo
Telkom Social Media Team
Thank you for making contact with us.
We certainly understand and acknowledge why you wanted to bring this matter to our attention.
we are sorry for the inconvenience, we will have our team follow up and advise.
Your ***
Regards,
Launa Molapo
Telkom Social Media Team
