Charged for a new ADSL. Was supposed to be free

I lodged this complaint a WHILE ago..... With no reply or solution to date<br> <br> On the 23rd I was advised by a Telkom technician that my modem was no longer working. I went to Rosebank Telkom where I was advised that if I renewed my contract for a further 2 years at no additional cost I would receive a free modem.<br> <br> I have just received my new Telkom account where it shows that I was charged R481.58 for it.<br> <br> I have logged a call with Telkom about this. Ref ***4<br> <br> Rosebank also never emailed me a copy of my renewal as promised. Please be advised that I will not pay for the R481.58. I also want an apology for the inconvenience.<br> <br> This was the reply I then received.<br> <br> Hello Ivone dos Santos,<br> <br> Sorry for the inconvenience caused. Our billing consultants will follow up and be in touch to advise.<br> <br> Your ***<br> <br> Regards,<br> Moenieb.<br> Telkom Social Media Team.<br> <br> Moenieb, what is Rosebank Telkom contact no and who is the branch manager there?<br> <br> I went back in a while ago and saw the same consultant who originally assisted me and she promised to get back to me like 15 days ago..Please be advised that I will NOT pay the R481.58 for the modem.