Charged for a lost phone that was insured for over a year.

Telkom has really outdone itself with robbing people of their hard earned money and providing appalling service, they actually don't care about their customers. I just realized I've been paying for a lost phone yet I had insurance on it, I was not in a good space when I went to their shop in Eastgate Mall but one would think and hope that their staff would see or check on the system if a customer has insurance but a year later, I just realized that I have been paying for a phone that I was paying insurance for. It had to take me going through all my documents to realize that I took out insurance on 11.02.2020 and lost my phone in October of 2020 yet I am still paying for the lost phone. I had never missed a payment and that made them continue to rob me of my hard earned money. We need the Customer Service Ombudsman to really fight for us because all these companies are taking us for rides. I need a superior from Telkom to contact me because neither their Call Centre nor Walking in Centre staff are helpful, instead very rude and unprofessional.