Charged for a Free Service!

I have a DSL line with telkom & we requested for a home move to be completed on the line in mid May 2018. They have successfully setup the new line at the new home. However this month we have now received a bill amounting to R1090. the only service i have with telkom is the line rental & showmax & because i have moved home we are now using the inbound call service and are making a few outbound calls.

the extra charge on the bill is now related to the home move. But as a Telkom client it is said that the home move service is free. I have contacted Telkom in relation to this resolution. A case has been logged which has been on the 16th of July. It is now the 1st of August & i have not received any communication from Telkom. This is absolutely terrible service. And now i become liable for a service which supposed to be free. Also to add that i had moved over my ADSL router & added my ADSL account on my own, the adsl service & adsl data is through Mweb & not telkom. this is really sad to see this happening, especially when Telkom is such a well established business but there isnt any order within it.

I am completely dissatisified.