Charged for a contract even after canceling with 7 day cool off period

Telkom charged me for a admin fee and for the first month for a data sim card I got with them in October. They charged me even though I canceled within the 7 day cooling off period. The agent I spoke to while I was canceling told me that I will not be charged because I canceled within the cooling of period.

However, I was surprised to receive a statement reflecting charges for November. When I contacted Telkom to query this, I was given conflicting information by another agent, who claimed that I am still liable for these fees despite canceling within the cooling-off period.

This is unacceptable and contrary to the information provided at the time of cancellation, as well as the Consumer Protection Act, which allows consumers to cancel within a 7-day cooling-off period without incurring charges beyond reasonable costs directly related to the return of goods or activation reversal. (And please note that I have not used the sim card)

I therefore request the following:

1.A full refund of the first month’s premium.

2.Written confirmation of cancellation of my Telkom service.

3 Removal of any future or pending charges from my account.

This is unacceptable