Charged for a 20meg line only get 2 meg line.

In May I app**** online for a 4meg line uncapped which would cost +-R780 p/m. They installed and all was well except I didn't get a account. Last month about on the 7th I get a sms that I will be suspended if I don't pay R2770. I phoned 10210 and ask why it was so high. I was told I have to pay pro-raga a month. I inform them that I would pay a R1000. And pay the rest at the end of the month when I have seen a bill. Last week I find out that I don't have the 4meg line, but a 2meg line. On the 28th I once again receive a sms that I must now pay R3800. That same day I find the account has been sent to our church address and the postman had just thrown it on the grass. I discover that is was been billed for a 20mg line. Telkom then sespended my line. I have been on the phone to them every day since then. I have gone through almost every department. One Friday I spoke to a supervisor who informed that if I can just pay R1800 of the account then they would put my internet back on. I have paid this and now they say that can't switch on my line until the full amount is paid. I homeschool my children and they need the Internet for their studies. <br> <br>