Charged for 2 contracts not 1

I have been visiting Telkom Canal Walk every week for 8 months now. All I needed was to increase the data on an existing package. I was told it cannot be done. I was given the run around by 4 salespersons. Every time I asked for the manager he was never there. I was given bad attitude by some members of staff. I was forced to close the exisiting contract and open a different one with more data because they could not increase the data. I was told that because I am opening a more costly contract then the penalty fee can be waived. I made it VERY clear that the closing and reopening should be done at the same time as I cannot pay for 2 contracts. However, the new contract was opened and the old not closed and I am being charged for 2 contracts. After 8 months of standing in a queue for over an hour each time (every week without fail), my issue is still not solved. I have had the worst experience with Telkom and will never ever use it again. And I will not recommended it to anyone. I want that first account closed ASAP!