GR
GARY R

1 reviews | Active since Dec 2013

25 Mar 2015, 09:38

CHARGED FOR 12MONTHS AND NO REFUNDS!!

i HAVE BEEN IN CONTACT WITH JACEEY AND SIBUSISO AT TELKOM MOBILE!! WHILE JACEEY HAS TRIED HER VERY BEST TO ASSIST. SIBUSISO ON THE OTHER HAND MADE ONE CALL TO ME FILLED WITH EMPTY PROMISES AND EVENTUALLY CLOSED THE CASE WITHOUT SO MUCH AS A REASON OR A FOLLOW UP CALL AS PROMISED. TELKOM MOBILE HAS BILLED ME FOR 13 MONTHS FOR THE BIS SERVICE THAT I DO NOT EVEN USE!! I UPGRADED TO SAMSUNG PACKAGE ON THE 01/02/2014!! SINCE THEN NO REFUNDS OR CORRECTIONS.<br> <br> I AM TOTALLY DISGUSTED WITH TELKOM MOBILE AS WAS INFORMED WOULD BE RESOLVED MORE IN 72HOURS HAS DRAGGED ON FOR MORE THAN A WEEK.<br> <br> OVER R1400 IS OWED TO ME! WHAT NOW ???

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Replies (1)
Telkom
Telkom's reply25 Mar 2015, 10:39
Official
Hello gmanroos,

Thank you for allowing us the opportunity to assist further on your query.

We acknowledge your query and apologize for the inconvenience caused.

Kindly note that this matter is currently being investigated and feedback will follow.

Your social media reference number is SM98729.

Regards,
William Letwaba
Social Media Team