Charged extra

When we got our Telkom line active in January, I spoke to a consultant and agreed to a 2mb line. I told her I'm going to get a 4mb connection from a different ISP and she said that's fine, when I'm ready I can just phone them and they will do the upgrade over the phone at no extra cost. At this point WE ALREADY PAID 700 DEPOSIT FOR THE INSTALLATION OF THE LINE.<br> <br> A week after we got our ISP onboard (MWEB), and I told Telkom to upgrade to the 4mb line for us. Again I asked if we are going to be charged again this time, and the consultant said no because it's offsite and from the call centre. <br> <br> Come end of February and we receive a ridiculous bill of of 573 installation fees and 700 for a deposit AGAIN, AFTER WE PAID 700 THE PREVIOUS MONTH. This is ridiculous, we can't afford this amount and we haven't received any support from Telkom regarding this matter upon phoning, after explaining to the consultant today she said she doesn't know what happened, and only gave us a ticket number and told us to wait two weeks and pay the outstanding amount of 680. This is truly pathetic. We can't afford this and this isn't a fault on our part.