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alan Y
1 reviews | Active since Aug 2012
12 May 2018, 14:52
Charged double and not yet refunded
On April 22nd i purchased a top up for my data sim for the value of R249.00. I was charged twice. The lady at the desk charged my credit card, then said that the amount did not go through. She then asked for cash.
Later i found out that i had been charged. I took my proof of statement as well as my invoice for cash to Telkom Walmer Park where i did the original transaction
They gave me a case number and said someone will contact me. The case number is ********** 6. I was told by the consultant at Walmer Park that the call was logged to the head office.
Today a person from Telkom phoned me to say that Walmer Park Telkom should pay me and it should have not been logged.
Then i received an sms saying my cases has been closed. I am now confused, still double charged, and feel ******.
I need to be reimbursed.
Helpful (0)
Replies (9)0
Replies (9)aY
alan Y's updateReviewer Update
18 May 2018, 12:59in addition to the complaint I submitted: I was contacted by a consultant named Dawn from the Walmer Park office. She wanted to know the reference number for the data top up I purchased. She said that her name is attached to this case and she needs the reference number. I phoned back and gave her the reference number. she said that someone will get back to me. No-one has got back to me as yet. I am still double charged.. still feeling ******
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alan Y's update18 May 2018, 12:59
Reviewer Update
in addition to the complaint I submitted: I was contacted by a consultant named Dawn from the Walmer Park office. She wanted to know the reference number for the data top up I purchased. She said that her name is attached to this case and she needs the reference number. I phoned back and gave her the reference number. she said that someone will get back to me. No-one has got back to me as yet. I am still double charged.. still feeling ******
aY
alan Y's updateReviewer Update
25 May 2018, 12:54No-one has got back to me as yet. I am still double charged.. still feeling ******
aY
alan Y's update25 May 2018, 12:54
Reviewer Update
No-one has got back to me as yet. I am still double charged.. still feeling ******
aY
alan Y's updateReviewer Update
25 May 2018, 12:54No-one has got back to me as yet. I am still double charged.. still feeling ******
aY
alan Y's update25 May 2018, 12:54
Reviewer Update
No-one has got back to me as yet. I am still double charged.. still feeling ******
aY
alan Y's updateReviewer Update
25 May 2018, 12:54No-one has got back to me as yet. I am still double charged.. still feeling ******
aY
alan Y's update25 May 2018, 12:54
Reviewer Update
No-one has got back to me as yet. I am still double charged.. still feeling ******
aY
alan Y's updateReviewer Update
28 May 2018, 16:03Good day, i received the following sms from Telkom i blanked out the case number for security reasons: ( it does not make sense at all). They want proof of my other accounts instead of the credit card account i purchased on...no..one is phoned to speak to me.
Telkom SA: Dear Telkom customer, our records indicate that account number Case 12******* REFUND REQUEST- please email proof of bank details - Credit Card Acc is not acceptable - has to ve cheque /Transmission/ Savings account - email - **********
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alan Y's update28 May 2018, 16:03
Reviewer Update
Good day, i received the following sms from Telkom i blanked out the case number for security reasons: ( it does not make sense at all). They want proof of my other accounts instead of the credit card account i purchased on...no..one is phoned to speak to me.
Telkom SA: Dear Telkom customer, our records indicate that account number Case 12******* REFUND REQUEST- please email proof of bank details - Credit Card Acc is not acceptable - has to ve cheque /Transmission/ Savings account - email - **********
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alan Y's updateReviewer Update
28 May 2018, 16:23I am so upset with this dis-service...PLEASE DO NOT GET ANY TELKOM MOBILE, DATA, OR TELKOM ANYTHING..i do not want innocent people to go through this. Wasting fuel to go up and down, cellphone calls and waiting, hours in the queue to query the same thing..please ...spend a little more , it will save you much more in the long term
aY
alan Y's update28 May 2018, 16:23
Reviewer Update
I am so upset with this dis-service...PLEASE DO NOT GET ANY TELKOM MOBILE, DATA, OR TELKOM ANYTHING..i do not want innocent people to go through this. Wasting fuel to go up and down, cellphone calls and waiting, hours in the queue to query the same thing..please ...spend a little more , it will save you much more in the long term
aY
alan Y's updateReviewer Update
29 May 2018, 17:28Hi.. no one phoned me as yet since the last time. A lady called Lalika Maraharaj from Telkom sent an email but never phoned . She does not understand the whole issue so i emailed her back again with this message with the proof i gave to Telkom twice:
I was charged on my credit card. Was then told that the transaction did not go through. Later the same amount i paid cash for was deducted from my credit card account.
I sent all documents as proof. The invoice where i was charged cash. Copy of my bank statement where the amount was deducted.
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alan Y's update29 May 2018, 17:28
Reviewer Update
Hi.. no one phoned me as yet since the last time. A lady called Lalika Maraharaj from Telkom sent an email but never phoned . She does not understand the whole issue so i emailed her back again with this message with the proof i gave to Telkom twice:
I was charged on my credit card. Was then told that the transaction did not go through. Later the same amount i paid cash for was deducted from my credit card account.
I sent all documents as proof. The invoice where i was charged cash. Copy of my bank statement where the amount was deducted.
aY
alan Y's updateReviewer Update
31 May 2018, 09:10Received an email from Lalika Maharaj (still no return calls from Telkom). Message says: Your query was escalated and the relevant person will make contact with you as soon as possible.
So here we go again...back to square one
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alan Y's update31 May 2018, 09:10
Reviewer Update
Received an email from Lalika Maharaj (still no return calls from Telkom). Message says: Your query was escalated and the relevant person will make contact with you as soon as possible.
So here we go again...back to square one
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alan Y's updateReviewer Update
01 Jul 2018, 23:53Did not receive a refund as yet. Charged double, did not receive credit back. I have been ******
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alan Y's update01 Jul 2018, 23:53
Reviewer Update
Did not receive a refund as yet. Charged double, did not receive credit back. I have been ******