Charged Double!!!

Good Day,<br> <br> I app**** online for a new Telkom mobile contract and after an agonising wait with virtually no communication from their part, I finally received my device. Telkom debited my account for the price of the contract before I even received my device. Then I get a bill for an amount that is double the price of my contract. Apparently this is because I received my device 3 days before the end of the month and their pro-rata policy states that devices are billed for the full amount. Nobody said this to me!!! If I had known that I would be paying R500 for using a device for three damn days, I would have told you guys to take it and shove it. I have received no paperwork, have not signed any binding contracts and you guys basically have none of my documents. If I had to close down my bank account tomorrow, what are you going to do? I want this contract reversed and I want my damn money back. Go through your damn recorded conversations and you will find that I was not told about your idiot policy by your idiot staff.