LB
Leana B
1 reviews | Active since Dec 2013
07 Mar 2015, 18:33
Charged double
I was charged twice for November's line rental and ADSL and blockcall plus - Telkom deducted for November in both November AND December! If I failed to pay this double billing, my line would have been cut! I have complained, phoned and sent complaints through but we are in March and still no refund was made!
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Replies (1)
Telkom's replyOfficial
07 Mar 2015, 19:03Hello Smackle,
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM94625.
We apologise for any inconvenience caused.
Kind regards
Igsaan Damon
Telkom Social Media Team
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM94625.
We apologise for any inconvenience caused.
Kind regards
Igsaan Damon
Telkom Social Media Team
Best regards,
Telkom's reply07 Mar 2015, 19:03
Official
Hello Smackle,
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM94625.
We apologise for any inconvenience caused.
Kind regards
Igsaan Damon
Telkom Social Media Team
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM94625.
We apologise for any inconvenience caused.
Kind regards
Igsaan Damon
Telkom Social Media Team
Best regards,