Charged contract forfeiture without contract!?!?!

Have called Telkom 3 times now, get redirected and still No One can help me?!?!?!<br> <br> I was called to change my month to month account to a 2 year contract 10mb line deal for R699.<br> <br> I was told there would be NO charges to change from my month to month to the 24 month contract.<br> <br> However now on my bill it states:<br> Contract Forfeiture CT*** Contract forfeiture R1,430.37 ????<br> <br> Fix this mistake ASAP.<br> <br> To make matters worse I STILL HAVE NOT BEEN GIVEN MY MODEM.<br>