Charged but recieved no device

I called 10213 (Telkom sales) to order a laptop contract. The lady informed me that they were out of stock and offered me another option which i reluctantly agreed to go with the 2nd option. I got a call a day later asking if they can do a credit check but before they even do that she will check stock for me (remember i have already been told there is stock of this 2nd option) she informs me there is no stock. I agree to cancel the contract as there is no stock. The following day I a get an sms saying my contract is approved and i must make sure there is sufficient funds in my bank account. I tried calling to query whats going on but i cannot get through. The following day i get notification that R399 has been deducted from my account. So i have no laptop as there is no stock but Telkom still go ahead and deduct from my account for a device that i have not received due to an out of stock situation and the contract was cancelled. I rekon i should be issued with a better laptop at the same rate as 'compensation' for being messed around. TELKOM, please get back to me.