CHARGED BUT NO DEVICE!!!

<p>In November 2016 i wanted to get the the Damsung Galaxy S7. I called Telkom Contracts Dep on gave all my info only for the Agent to tell me that i do not not qualify for the device after 'vetting'! Accepting this i then moved on but to my suprise, my November account came & i was charged for a S7 but i NEVER received the device. This is such a ******* and i am not getting my money back that was deducted. This caused a huge dent my festive plans as this was not budgeted for. I am so disappointed & drustrated that nobody is calling me back. Everytime i call the customer service agents 'Escalate' the matter but NOBODY gets back to me. If this is not dealt with before the end of 2016, i will take this matter to the Communications Board. Thanks for a very bad Christmas Telkom, you spoiled it before it even started.</p>