Charged against my will

I have cancelled my account more than 2 months ago, received confirmation of the cancellation yet I am still being charged against my will or permission. When I go onto my profile on the online portal, it states that I no longer have an account which means I am unable to log a fault!!! I have logged an issue numerous amounts of times to be told that an agent will contact me and yet not one person has contacted me.

This is not the first time I have been charged against my will with telkom. The previous issue we were credited for the 14 MONTHS that we were charged - no interest on that either. It is ********** behaviour and its pathetic that they are able to continue to function as a business. The consumer acts should be having a field day with this company???