JK
Jonathan K

1 reviews | Active since Jun 2015

31 Jul 2015, 20:22

Charged after contract was cancelled within a day

My account has now been debited with just over a thousand rand for a contract that was cancelled the following business day and all hardware and SIM cards returned. Further a technician came out to my residence and confirmed I had no internet coverage and that he would complete such report.<br> <br> There was no coverage at my residence as claimed when I took out the contract. Further the contract was cancelled the following business day. My account should not have been debited and I want a refund.

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Replies (1)
Telkom
Telkom's reply31 Jul 2015, 20:48
Official
Hello jonklein,

Sorry to hear about that.

Your query has been escalated to our Billing department to investigate.

Your reference number is SM120981

Kind Regards
Charl
Telkom Social media Team