VB
Veronica B
1 reviews | Active since May 2015
08 Apr 2016, 23:17
Charged after cancellation
We have cancelled our telkom account November 2015. We received a confirmation letter of cancellation. We recently received an email stating we have an outstanding balance of R2 000. We have cancelled this account, which has been received from Telkom, its not in use either. And still being billed monthly.
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Telkom's replyOfficial
08 Apr 2016, 23:52Hello veronicalb,
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM221936
Update customer details
We apologise for any inconvenience caused.
Regards,
Hilary
Telkom Social Media Team
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM221936
Update customer details
We apologise for any inconvenience caused.
Regards,
Hilary
Telkom Social Media Team
Best regards,
Telkom's reply08 Apr 2016, 23:52
Official
Hello veronicalb,
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM221936
Update customer details
We apologise for any inconvenience caused.
Regards,
Hilary
Telkom Social Media Team
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM221936
Update customer details
We apologise for any inconvenience caused.
Regards,
Hilary
Telkom Social Media Team
Best regards,