Charged 3x my subscription amount.

Hi, Telkom charged me 3x the agreed amount well what happened was after 2 months under their data plan of which I was paying 209 SA rands I was now charged R424 for a subscription I didn’t take or I was even aware of! Normally after I get paid I’d leave debit orders money on my main account and move the rest to my virtual now the went on to debit that amount (R424) and it bounce but before the debit order day I called and asked about that and I was told they’re aware of the mistake I am being charged for Telkom plus and the will fix it cool I was at ease.

Come debit order day the debit 424 and it bounced since the amount that was left on my account was R210 and this month my account got suspended I called and I was told to make a payment of which I did with my other bank card so we’ll say manual payment on the 25th they debited R638 now. I called again and I was told that the money I’m gonna get back is the 215 for the Telkom plus and I’m charged R202.70 for the debit order bouncing, I did explain but that’s not my mistake but Telkom’s mistake she agreed and went on to tell me she can’t do anything about it I’ll fight and fight and fight but the R202.70 is not going back to my account, apart from the fact that the debit order bouncing fee is R5 away from my subscription payment and crazy!! Why am I paying for something that’s not my mistake and got told there’s nothing they can do not even escalate the matter to relevant people, she told me she can’t escalate because the are no relevant people for that, Telkom don’t care about their customers honestly and it’s said. We x3 charged and no one to help but told to “be fine shame, you not getting it back”

All on record if they really record their calls, from the first till the one I made today. Telkom is some kind of Mafia crew!