Charge on my account

<p>Early last month I called telkom asking them to upgrade my account from 1Gb free me to unlimited data. Then I find out that unlimited data isn't actually unlimited, meaning I was mislead and the telkom employee didn't even bother to tell me that it's not unlimited data. So I visit a telkom branch to tell them that I'd like to downgrade from unlimited to 20Gb free me data. This gets done, month end I get my statement with an amount due of R11001.96, I'm surprised as this is more than 10 times the amount I usually pay. I call telkom and let them know of the problem as I won't have this money as it's their fault this has happened, turns out that one of their employees decided to cancel my contract and I had to pay the full amount remaining on the contract. </p> <p>So I decided to go to a telkom branch in Stanger to sort this out, I thought it was sorted then today R11000 is debited from account!! After I visited their store twice to inform them about this mistake and called them 3 times! </p> <p> </p> <p> </p>