Charge of Migration penalty

<p>On monday 8:02 am I logged a dispute on my invoice for a migration penalty that should have not been charged as I was moving from a lower package to a higher package. I was informed that the issue will be resolved within 72 hours, come the hour dololo responce when I call Telkom am told nonsense from one consultant to another, no one seems to have a clue what is happening or what they are doing. I have even taken more products from them yet I receive such treatment from telkom, their customer service is shocking to say the least *********** staff that need to go for retraining . I want my issue resolved today as the 72 hours has lapsed</p>