Charge like clockwork, yet works like African politics...

I have been using Telkom for ages, like most of you only because there is no other option.

Every month their invoice is generated like smooth clockwork and I pay my R199 for my copper line. Which if I did not use DSL would not even use Telkom for any other reason.

If the line works, it works like gravity! Perfectly, on the 17th of February 2018 I was greeted with no DSL. That line is completely dead. So I report it to Afrihost, who is amazing to just escalate it as they go. I phone and nothing works. It takes them almost 2 weeks to fix something that only takes 45 minutes to fix by the technician that finally arrived today.

If their support department outran their billing department I doubt anyone would complain. It just frustrating being charged for services not rendered.