charge for non working internet

problem started when I tried to cancel my semi functional internet , it worked only via Ethernet and not wifi which made using it a yoga exercise of siting on the floor. we then decided to cancel but Telkom still continued to bill us for adsl line I guess a miscommunication.<br> despite being informed before I ordered adsl that I could cancel at any time they refused to cancel or refund our deposit which lead to us underpaying and them cutting us off. <br> seeing that I had no choice I then reordered adsl which despite several phone calls with long waits up to 30 mins to answer I still had no luck even with a new computer in being able to use their internet service at all even via ethenet but they still bill as if all is fine. <br> I also notice thay are quick to answer their phones for new services but don't answer for calncellations