Charge for non existing services

<p>I have a telkom LTE contract 20GB a month of data for R399 a month, i went to the Clearwater Mall telkom store on the 18th March 2017, i was assisted by consultant Winnie, who advised me she can upgrade my 20GB account to a 30GB account for an extra R100 i agreed and she processed the request, she told me it would take immediate effect and i would be given prorata data for the rest of the month, i was left with 5GB of data of my 20GB for the month and monitored it closely every hour, everyday to see when the change goes through, but nothing, a new month came and i thought ok maybe i'll be on a 30GB package now from the first but still my account said 20GB of 20GB on the first of April. today on the 06th April i get an invoice from telkom charging me for 1. R750 migration penalty. 2. R177.06 30GB prorata data 21st March to 31st March 3. R499 for 30GB data 1st to 30th April 2017 4. R123 CR for a 20GB discount. an invoice totaling R1302.22 and to top it off when i get home and loginto my telkom account on my router it still shows 20GB cap. </p> <p>I wont be a victim like so many other south africans being fooled by Telkom's incompitence and terrible service, i wont be charged unnessesary and incorectly when i was told: 1. An upgrade is free a downgrade or cancellation has penalties, 2. ill only pay R100 more per month keeping my router and my contract term starting all over again for a new 24 month term. 3. ill be on a 30GB plan as soon as i leave the telkom shop and yet 3 weeks later im still not.</p> <p>Telkom, i suggest you call me immediately and sort out your mess or cancel my contract and fetch your router and i wont be paying you a cent.</p>