1 reviews | Active since Mar 2017
Charge for no services
<p>my account was suspended from 31st October 2016 until 21st November 2016. according to mant customer service agents my account was up to date, which it was. i called many times and got the same feedback... "we will send email to unblock your line". i sent numerous emails but got no response from anyone. still waiting for someone to attend to my problem.... 5 months gone..... i was billed for the days that my service was blocked. i lost over 8 gigs data and was not re-imbursed. very inexperienced staff including the team leaders. they promise to call back within 2 days. no one calls or respond. customer services not good at all. </p> <p>Got 2 new contracts with telkom. R119 per month for device and includes 2 gig data. wasnt told that data was only for social media usage. got billed R500 extra. when questioned it, i was told that Celldirect is supposed to assist and would put me through. they gave me a number to contact if the call dropped... the call dropped and when i tried to contact celldirect, the line is continuosly busy. previously when my data limit was reached, an option come up if you wish to continue and will be billed accordingly... no message or option received.... tbc...</p>
good day Thabisoyour response noted with thanks.
please be advised ffg:
all numbers on my contract were suspended. i had data on all three of my contracts....
********** 103 / ********** 639 / ********** 652... these three numbers were suspended and all data was lost. approximately 8 - 9 gigs.
********** 060 and ********** 677 was supposed to be R119 per month with 2 gigs data per sim per month. thats what was explained to me via telecon. i was billed R500 extra. when asked why, i was told that data was for social media only. why didn't the option appear that says data bundle expired... usually an option appears if you wish to proceed or not due to data being used up... or the line automatically stops and doesnt allow further usage of data.
good day Thabisoyour response noted with thanks.
please be advised ffg:
all numbers on my contract were suspended. i had data on all three of my contracts....
********** 103 / ********** 639 / ********** 652... these three numbers were suspended and all data was lost. approximately 8 - 9 gigs.
********** 060 and ********** 677 was supposed to be R119 per month with 2 gigs data per sim per month. thats what was explained to me via telecon. i was billed R500 extra. when asked why, i was told that data was for social media only. why didn't the option appear that says data bundle expired... usually an option appears if you wish to proceed or not due to data being used up... or the line automatically stops and doesnt allow further usage of data.