Charge for no product or service delivery

I have app**** for a Telkom ADSL line twice in the past, once in June last year and then in Feb this year again, both times my order waas cancelled without notification due to lack of infrastructure in my complex. Today I recieved a bill for R404, please explain why? I dont have any of your services? This is highly frustrating and I absolutely will not be paying for something I dont have. I have inboxed on your facebook page and wrote on your wall, I also tried calling and held on for more than 10 minutes, no one has responded to any of my contact attempts... I want this resolved yesterday!!!