CHANGING OF BILLING ITEMS WITHOUT ANY INSTRUCTIONS - ***

This is not the 1st time this has happened. When we received our account due for payment end of October 2017 - I was shocked to see that my billing amount was more than double to what we are used to paying. On investigating, we picked up that our Fibre line rental was increased from 2mbps to 4mbps. And they charged us for a period in advance. Telkom made a mess of our Sept 2017 acc and now they must have tried to fix it, but instead of fixing they messed it up further. I phoned and reported it at the Accounts department, and a consultant phoned me to ask what is the problem, which i explained, upon which she said she will refer it to the Accounts Dept. But out of experience, i know Telkom will drag the issue and take their time to fix it. In the meantime I have paid the exhorbitant account - but i want it fixed and reversed properly before the next accounts are finalised.