sM
sanele M

1 reviews | Active since Oct 2011

08 Dec 2015, 19:50

Changing of a handset plan

I bought a phone a few months ago in greeanacres and required split billing between me and my employer. I informed the consultant who said he cant do it at branch level however i can call in and change it through the call centre. So I did just that but i was told I should have taken Telkom business, now I'm stuck with my contract for a whole two years and pay for all calls, business and personal due to incorrect information or advise given.

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Replies (1)
Telkom
Telkom's reply08 Dec 2015, 20:10
Official
Hello sanny,

Thank you for making contact with us.

Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM176197.

We apologise for any inconvenience caused.

Kind regards,
Ilhaam
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