1 reviews | Active since Feb 2017
Changing my banking details
<p>I called in on Saturday requesting a change in my banking details effective immediately however i was told it will only be actioned in 60 days. And i was also told that if i want to make a direct deposit it must be 10 days before the deduction date. My old bank account is not active anymore so i dont understand how Telkom is expecting receive the premium for May if i cant deposit the funds myself. What kind of a system is Telkom using that cannot be manipulated to cater for its clients. I need the banking details to be updated as soon as possible, if that cannot be done i need to be able to deposit the premium myself on the 25th withiut incurring anymore problesm....</p>
Good day Busi
The consultant i spoke to confirmed that i must make a cash deposit 10 days before the debit order date, which is not possible. My question is will my old bank account still be debited on the 25th? if so will Telkom make provision for the fees incurred as the funds will only be available in my new bank account? Or i will i be allowed to make a direct deposit on the 25th?
Good day Busi
The consultant i spoke to confirmed that i must make a cash deposit 10 days before the debit order date, which is not possible. My question is will my old bank account still be debited on the 25th? if so will Telkom make provision for the fees incurred as the funds will only be available in my new bank account? Or i will i be allowed to make a direct deposit on the 25th?