Changing Contract without customer consent NOW irresponsive

I went to Telkom College Square to apply for an additional contract as i already have a contract with them. I app**** for the 1gig Top Up deal with a Samsung J7 Prime phone for R219pm x 24months. They did not have stock of this phone and said that they would order the phone and let me know when i can collect it. It was just about 3 weeks that passed and Abe (Manager at the store) phoned me and said that i could collect the phone. (In the signing process I was under the impression that I am receiving the 1Gig Top Up as specified on my order.) I was not told at all about any changes made to the data or the monthly premium.

The phone was a present for my sister on her birthday. I sent the phone to her in Cape Town. When she received the phone she notified me that she only got 300mb. (I then thought it was only because the phone was not received from the start of the month they only gave some of the data and will then only bill us for a certain amount of data, as they did the same with my contract phone.) Then on the 1st of December she told me she had only received 500mb data and not 1Gig. I immediately phoned Telkom to ask what was going on. The lady at the call centre then told me that there is no 1Gig top up with the j7 Prime available and the contract is for 500mb there is only a 1Gig open contract available on the J7 Prime. I told her that there is a 1Gig Top Up with a J7 Prime and I have the proof from their Leaflet as well as a screenshot from their website. She then said I have to go back to the store where I received the phone so that they can rectify it.

I went to telkom to try and correct it, and they could not assist me because Abe was not there and they could not access his profile. They then said they would ask him 'IF' he made a mistake and get him to phone me. Days passed and no-one had phoned me. I then decided that I would phone the call centre and ask them to put in a query by Abe to phone me back. After telling them the story Thando (call centre agent) said that his team leader would phone me back after speaking to Abe. I waited a week and no-one phoned.

Saturday morning (16/12/17) I went to the store before work to see if Abe was there and if he could help me. We asked them if they could do something about the lights because it was effecting my epilepsy and they said they could not do anything about it. I walked out after waiting for a while because the lights were flashing too much and I still had to get to work.

I went on the My Telkom website to at least see my invoice amount due (thinking it would be less as i am receiving less data each month) and I have not yet received my invoice Via email. As a shock the invoice amount due was R554.80 ( this amount would be for 2 months as they do not invoice you in the 1st month) Which means that the monthly premium was R277-58 and not R219. I phoned the call centre and told them my invoice amount can not be right because a 500mb Topup with a J7 Prime is R189pm not R277. She then told me that I have to go to the store and sort it out with the person who gave me the contract.

I went to the store again on 23/12/17 and again Abe was not there and I could not be assisted. They said he would be there on the 27th of December if i would come back that day.

I went to the store today (27/12/17) to ask Abe what was going on. He then told me I did not qualify for the 1gig Top Up for R219 per month so he tried to help me and gave me a 500mb with a phone instead, which now amounts to R277 per month. (keep in mind that i did not Qualify for a contract with the amount of R219pm). I asked him why he did not inform me of the changes and that I did not qualify for that contract, and all he keeps saying is that he was trying to help. ( I have a voice recording to prove it). Is it really helping someone by giving them a more expensive package instead of what they asked for without their consent? Making me pay more for less data?

Not at all what i would call satisfactory. I am willing to pay R219 to get the 1gig i app**** for or pay R179 for the 500mb i am receiving currently. (these are the contract prices).

This is the review i posted on Hello Peter. Telkom rep**** to the review with a Ref number: A ********** 4 and its been 2 months now i phoned them a few times and still no response.