SB
Shelley B

1 reviews | Active since Dec 2010

24 Aug 2015, 12:00

Changes are not always for the better :-(

I have used an 8*ta ****le for the past three and a half years. ***. Every second month I would purchase my voice data 3Gigs for use of two months. In order to use it on my desktop computer, I would convert it to computer data and have 3Gigs for R159.00 for two months to access my email every alternative day and some internet googling type work. Two months ago, they put up the price Name: <br> Number: TelkomSA<br> Content: <br> <br> \Your account was successfully loaded with 3GB Add-on Data that will expire at the end of the next calendar month.<br> Time: 16/08/2015 20:10:15"for R199.\""<br> <br> I have accesed my email about three times since and the latest message reads<br> <br> \""Number: ***<br> Content: <br> You have 100 MB left of your Once-off All Networks Data. Dial *188# or login into [URL Removed] to get balance information.<br> Time: 24/08/2015 11:19:43\""<br> <br> I called the call centre to be told that they have changed their memorandum of understanding with MTN(?) and use \""roaming\"" rates"

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Replies (1)
Telkom
Telkom's reply24 Aug 2015, 13:32
Official
Hello bjs,

Thank you for making contact with us

This response serves as confirmation that your query has been received. We will look at the matter and provide feedback soon.

We do apologize for any inconvenience we have cause to you.

Should you need to contact us for any further questions please contact us via Email: ***.


Your reference number is: SM137765

Regards
Luleka
Telkom Social Media Team