1 reviews | Active since Nov 2016

27 Mar 2017, 06:53

Changed Contract without consent AI***

<p>I wrote to this platform about my unhapiness with Telkom's bad customer service and all they did was to give empty promises but come monthend they expect to be paid for that **** contract.</p> <p>My son and l have been trying to call the call center for help, we have been visiting the stores nothing seems to work. </p> <p>How do we cancel the contract, cant deal with this! Taking a phone on contract means l do not have money to buy cash now l have to go through so much stress.</p> <p>Any one with an idea pls help urgently.</p>

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Replies (3)
Telkom
Telkom's reply27 Mar 2017, 08:34
Official

Good Day

Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.


We apologize for any inconvenience caused.

Regards

Telkom Social Media Team

Bronwyn

Best regards,

Telkom
Telkom's reply29 Mar 2017, 07:43
Official

Good day,

Kindly note that we have escalated your query to our OBCC team to follow up and assist.

Regards

Tsebo

Best regards,

's update29 Mar 2017, 09:06
Reviewer Update

Good day Tsebo and Bronwyn.

This is a February issue, its been escalated since then!!! At least if you could also put the monthly premium on hold until its resolved.

Right now what am l paying for!! As much as l know l have a handset but there is an outstanding issue, l am the one disadvantaged in this matter.

Surely how long will l have to wait? Next week its April to make it 2months!!!

As much as its important to get updates but its more important to deal with this matter and get sorted like yesterday please please.