Changed Contract without consent

<p>I am using a telkom contract that was renewed end of Oct, previously the plan that we had was the one that we get 100 minutes every month, upon renewing they decided to change to some plan that no one explained to us and apparently this plan only allows us to call telkom numbers yet we are paying every month. Now what this means is we pay R600 for the 2 devices with no airtime then for us to call other networks we have to buy different network phones that we load airtime. </p> <p>This was only explained to us this february or should l say this new plan was only effective from the 1st of Feb yet we started using the new phones Oct and everything was normal, we never experienced such problems.</p> <p>We called telkom, we went to telkom stores still no one can assist us yet we still have to pay them monthend. You call you get different explanations from different people working for the same Organisation but you still have to pay.</p> <p>Horrable experience, disgusting and so frustrating to say the least.</p>