Change status to resolved when not attended to

Good day

I have reported a fault numerous times to Telkom regarding an issue of intermittent internet. In my opinion without attending to the issue telkom sends out an sms changing the fault status to resolved then I need to log a new fault and fall into the back of the line again.

I would like Telkom to address this issue because it is not the first, second or third time that this has happened. Previously the Telkom technician came to my premises and without ringing the bell just got out of his vehicle dropped a letter in the mailbox stating he was here and I was unable to enter the premises and then left. I know this because I was watching him the whole time.

Please Telkom address your issues at hand, and resolve my issue ASAP,

Thank you