Change og contract with

Good Morning

1. I signed a contract with Telkom in January 2020 for a fibre line which was R649.00. • Account No *** • B*** In the contract it was mentioned that I’m allowed to move house at no cost 2. In August 2020 I moved to a new house in the same area. 3. Instead of them moving me with the same line and same contract they opened a new account which is now R801.00 without my concern and they gave me a new B*** 4. I called Telkom on several occasion in August and September to rectify that is not a new contract but relocation but it was never fixed 5. I called again this year in April and a rude consultant told me there is nowhere in the contract where it says is a relocation and is not their problem I must just continue to pay or they will cut of the line 6. The new contract is ending end of August 2022, when I signed for a contract ending January 2022. 7. Can you please contact the communication tribunal for me and sort this out as I no longer no how to resolve the matter. Regards Christine Moremi