Change of ownership not done 5 weeks later

I am a GP that took over a medical practice on 1 Sept 2017. In mid August the previous doctor and I app**** for a transfer of ownership of the telling lines from his name to mine. We handed in all documents to Bongi at the Telkom Bluff store 5 WEEKS AGO. I have been to the store several times and no one seems to be able to follow up on the transfer of ownership. I am regularly told that the application is sitting with back office who does the transfer and there is no way of contacting them. The staff at the Bluff telling store checks the number and informs me that it is not yet done which I obviously know already. Let me add that that answer is given to me only after being blatantly ignored for a few minutes by the agents standing right in front of me. Telkom! Your service is pathetic and you are a ******* to the people of South Africa. I am now sitting with a switchboard system which I do not need and was told that I cannot cancel the system until the account is in my name. Pls can you allocate someone to transfer this account to my name asap. Your service is actually appalling. You actually take advantage of the fact that you have no real competitor. I'm sure your service will jack up if u did have one. Utterly disgusted.