CHANGE OF OWNERSHIP AND DOUBLE DEBITS FOR ONE ACCOUNT

<p>I app**** to have a Telkom mobile account changed to my name in September. In October the account still wasnt changed and after making several calls it seemed to have been changed. In November Telkom debited my account for my mobile device ( for the month of October) BUT money was also debited from the previous owner's account for the same account. I called and sent proof of the debit orders to a Telkom agent and they said they would have it fixed. This past week I got a bill that stated that I had a balnce brought forward for the month of Octber ie there was an outstanding amount I had no paid for the previous amount. I called Telkom and asked why my bill was above the normal amounts and if there was a debit order setup for my account why only part of my bill was deducted from my account and not all of it. I then questioned about the amount that was deducted from the previous owner when they they also deducted an amount from my account, the agent said that the amount paid from the previous owner was not reflecting as having been paid for the account. AGAIN I emailed proof of the debit orders and still it has not been resolved.</p>