CHANGE OF OWNERSHIP, ADD REQUEST, NO FEEDBACK

On the 21st of January 2016 i went to the Lakeside Mall office to have a telephone line *** transferred to a new name Lekgezt1@telkom assisted me in my quest. She requested a letter on a letterhead from the previous company that the telephone line may be transferred. This was e mailed to her on the 25th of January 2016. We also followed up on the telephone line repairs that was reported in December on the 25th January since there was no service and requested an additional line on the same day at the administration office.<br> I have followed up on three occasion with the transfer by e-mail to the same person and phoned their landline *** which is never manned and no message can be left. We have received a new bill from Telkom:<br> 1. For a telephone line that was not working<br> 2. Still in the previous company name <br> <br> Telkom repairs came out 26 February 2016 for the repairs that was reported 5 times during the month of January but no request for the additional line was logged with the technicians.<br> <br> This service is most pathetic and unacceptable and I expect the matter to be handled with very urgent attention.<br> <br> Thank you<br> EM J van Vuuren