Change of ownership

I app**** for 4 lines in different houses to be under one account holder and activate lines to the houses, sine January 20th no one has contact me and the lady by Leonie Smal (L) promised to handle the query a month later since then no feedback has been communicated. This a huge innconvinient to my request and no one has shown any interest, the call center pushes me to the telkom branch and vice versa. I has to drive twice to a telkom brach which has not been able to help me. Please help to get this done.