Change Of Ownership

I am buying a business from someone . We have been sending emails since last month to change ownership of the Telkom lines . Up to today, there hasn't been a response from Telkom . <br> Today when I called the call center I was told they haven't received any of my emails which is weird because I sent more than 5 emails to the email address [Email Removed] . The lady I spoke to gave me the number *** . This line is forever busy !