Change of number stalled

I called Telkom on Wed 9/3 to request a change in tel numberbecause of unwanted calls. I was allocated a new number and was told the number would be activated within 24 hrs. I called back after 24 hr as I could not receive any calls. I was told the activation could take up to 48 hrs. I called back on the 15/3 as I still could not receive calls on either the old or the new numbers. I spoke to Dudu in sales who told me that she had solved the problem (after I waiting for approx 30 min). When i tested the line i still got the message \this number does not exist\" so i called back. Technical dept told me i had to go thro to sales and Innocent Mkosi at sales wanted to put me through technical. Everyone was at a meeting so no supervisor could help me. No one at telkom seems able to sort my account. I still cannot receive calls"