JG
Jessica G
1 reviews | Active since Nov 2012
02 Jul 2015, 09:21
Change of installation date, on the installation
Telkom was supposed to send a technician to transfer my line today (2-7-2015). At 8:52 this morning I received a call saying that my line can't be transferred today due to a lack of vehicles.<br> This is so inconvenient as I work online and have arranged my schedule around the pretense that as of today I will have a working Telkom line.<br> How did it only occur to Telkom today after sending me tons of SMSes over the last few weeks to release that there would be problem?<br> So now until the 8th (which is apparently the new installation date) I will be losing out on hundreds of rands a day!!! <br> Surely Telkom could hire vehicles to use in the meantime? Or pay their staff overtime to work after-time?
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Replies (1)Telkom's replyOfficial
02 Jul 2015, 10:27Hello jessiegoldstone,
Thank you for making contact with us.
Please be assured that this matter has been escalated to our Technical Team, feedback will be provided.
Your reference number is SM122432
We apologize for any inconvenience caused.
Regards,
Arnold Madisa
Telkom Social Media Team
***
Thank you for making contact with us.
Please be assured that this matter has been escalated to our Technical Team, feedback will be provided.
Your reference number is SM122432
We apologize for any inconvenience caused.
Regards,
Arnold Madisa
Telkom Social Media Team
***
Telkom's reply02 Jul 2015, 10:27
Official
Hello jessiegoldstone,
Thank you for making contact with us.
Please be assured that this matter has been escalated to our Technical Team, feedback will be provided.
Your reference number is SM122432
We apologize for any inconvenience caused.
Regards,
Arnold Madisa
Telkom Social Media Team
***
Thank you for making contact with us.
Please be assured that this matter has been escalated to our Technical Team, feedback will be provided.
Your reference number is SM122432
We apologize for any inconvenience caused.
Regards,
Arnold Madisa
Telkom Social Media Team
***
