Change of fixed line services and cancellation of order - Easy requests that no one can follow through on

I've moved to a new home during the middle of August and phoned Telkom's Sales Department to ask them to move my fixed line services (Telephone and Internet - HomeUncapped package) to my new address, which is in the same town, not even a kilometer apart. After numerous calls during August and September, I've found out that an additional order was created during July by the Sales Department, when my initial set-up in April of this year, was not done correctly by them. This new order, which I didn't request, now had to be cancelled, before I can request a change of my fixed line services. According to their system, a cancellation order has been initiated on 12 September, but to date could not be finalized, due to the Technical Department only being able to do this.

I wanted the Sales Department personnel to speak to a manager or to someone in the Technical Department, but they could not do anything. Could they or don't they want to? I've now paid another month's bill to Telkom, for services not rendered and had to pay quite a lot on cellphone charges, trying to find out what the issue is!

Why should a month go by to cancel an order and if not done, give feedback to the client? The request of moving my fixed line services could not even be processed due to this! To date it has almost been 2 months which I'm left without any service.

Can someone at Telkom please work on their customer s****s and give feedback to clients when requests haven't been adhered to? I'm fed up with always calling them and trying to get any information and each time every other person has a different answer.