Change of Domain Registrant

A few weeks back, I sent a email to the hostmaster email address, to inquire how to get a clients domain transferred away from Telkom to another host.<br> <br> I have sent the transfer request at least 10 times, with no response at all.<br> <br> I have since the first email sent on the 27/07/2015, sent multiple emails and spent hours on the phone to find out what i should do, nobody at Telkom can give me a straight answer. <br> <br> This leaves me no other choice than to complain about the the extremely bad service and *********** staff at Telkom.<br> <br> Telkom if you can reply with an email address that is actually in use and monitored by someone, or assist with this it would be wonderful<br> <br> Thanks!