Change of details - Shocking Service and No Action

<p>I lost my Dad and my Mother wants to change ownership of the landline from his name to hers. Firstly we were told that we had to go into a store could not be done on line. After hunting for a store (Telkom Eastgate) , we stood in l ine for 2 HOURS and finally handed our documents to Lebo. THis was 17 June. We were told it would take a month. As at today 26 July this change over has not been concluded. Lebo sent me an sms asking for a R700 deposit and when we went to the store he was not there and the team on duty confirmed that the application had not been processed. We would be contacted by Telkom itself with the deposit request. As mentioned - as yet NOTHING. We cannot settle the estate without this being completed! This service (and I use the term loosely) is SHOCKING!! </p>