Challanges canceling a Service

i did an online cancellation of my LTE-A Service, that looks like it worked. i then went to the telkom shop, to talk to someone, to make sure they cancellation request has gone through, they then refused to help me, said i need to call 10210, which i did.

followed all the prompts available, but nowhere can i get confirmation of my cancellation request.

if avoiding customers queries, is a way to force customers to pay, is not good, as it crearly indicates it is not good to do business with Telkom.

they said someone will call me, to continue the cancellation request, and that has also not happened.

i an not happy with Telkom Network, nor their customer service, and wish to end all contracts with Telkom.

can someone please call me, so that this can be sorted out. not happy at all.