CEO is Responsible For His Staff's' Bad Attitude

I hope the new CEO of Telkom, Sipho Maseko, manages to get the company more customer orientated. At the moment they are rude, self-centred, and often lie. Lie? I think so as I'm in the midst of a 5 or 6 week battle. The staff in their call centres state that I made my complaint on 9 April. However their own recording equipment can be checked by independent IT technicians and they will find my 6 or 7 phone calls. Their arrogant way of not listening to us, prevents them actually finding out what problem we are calling about. They must remember that we pay their salaries and we need to be treated with respect and common decency. However, as government employees they don't care a damn, and why should they when the example of how they should treat the public came from the man who treated parliament with total disrespect a week or two ago.