Cencelling a line is a nightmare

<p>In October 2015, we decided to close our business, and this meant also cancelling our Telkom services, which includes our line and ADSL. We phoned the call centre, and we were told to send a written request, on our letterhead to the provided email address, which we then did on 27 October 2015. On the same date we received an automated retention acknowledgement stating the procedure we would need to follow to cancel the services. Because the email that we sent met the requirements, we did not resend the request. In November 2015, we received our invoice, and we made the payment. In December 2015 we received a bill again, and then contacted the call centre who told us that they would look into it, and that the problem would be fixed. After receiving a bill again in January, we contacted the call center again, and we were told to send our original request to a new email address, which we did. On the same day, we again received an automated response, acknowledging receipt of our email. February we received yet another bill, and we followed the same steps, calling the call centre, emailing the request. after various calls to the call centre, we thought we found a lady who would help us in May. She gave us a new email address and asked us to send the request, which we did on 25 May 2016. On the same day we received an automated reply stating the procedure, and we noticed that we needed to fill in a form that was available on the website. the form was completed and signed, and sent on 31 May 2016, Again an automated reply was received. Nothing changed, and in June we received yet another bill. By July, i have to admit i was finding myself to be rude to the call centre agents when they tried to convince me to follow exactly the same steps that i have been follwing for 9 months. Then it happened, i got a lady who gave me her direct email address, and i forwarded all the documents and emails to her. i felt relieved to see on our August bill that they have passed a credit for our August and July service fee. But then the fight started again. Because we requested the cancellation in October 2015, we are not prepared to pay the bill for unused services after November 2015. We contacted our golden lady, and she just said that that was out of her hands, and that we should speak to the billing department. We started the time consuming process all over again. jumping from call centre agent to call centre agent, sending emails and following up, just to hear that supervisors are working on our request. Then we got the call from NICS, debt collectors. Finally last week i got a new golden lady, who gave me her direct email address. i sent all the documents and emails again. i tried to follow up with her a few days later, but she has not rep**** to my emails, and the call centre can not transfer me to her. So again today i started to phone again. I spoke to a lady who promised me feedback within 3 to 10 days. So here i am, holding thumbs, and hoping that we will resolve this issue before we end up on ITC.</p>